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It's not users, it's the platform itself. AirBnB and other companies like Uber and Lyft will significantly deprioritize you if your average rating isn't very cl
by burkaman 7y ago
It's not users, it's the platform itself. AirBnB and other companies like Uber and Lyft will significantly deprioritize you if your average rating isn't very close to 5 stars. Rating your Uber driver 3 stars can significantly affect how many fares they're offered and therefore how much money they can make.
- devit 7y agoBut if users don't care, why do platforms care? Maybe it's actually a reliable signal? Obviously it's also more reliable in the context of other evaluations by the same reviewer which the platform has easy access to, i.e. if someone always gives 5 stars, then a 4 star review from him is much worse than one from someone who never gives 5 stars.
- chris11 7y agoUsers caring might mean that a user is 15% more likely to select a 5 star host over a 4.5 star host, not that the user will say a 5 star rating is a top concern.