There is a real sense of rating inflation happening here. It makes a 4-starred place seem especially sub-standard, even though it might be the result of a singl

There is a real sense of rating inflation happening here. It makes a 4-starred place seem especially sub-standard, even though it might be the result of a single unreasonable guest, or even a reasonable guest providing a muted review. Yelp is hated in the restaurant industry for similar reasons.