* Lead by example. * Steer ad hoc discussions toward the issue tracker--whether via stories or spikes. * Don't let Slack/IRC/Teams be the place decisions are

* Lead by example. * Steer ad hoc discussions toward the issue tracker--whether via stories or spikes. * Don't let Slack/IRC/Teams be the place decisions are made and documented. They're good tools for conversation starters and finding throw away answers, not good as a record of design and decisions. * Always be steering ad hoc conversations towards outlets that provide reusable context when it becomes clear that there's something of substance. This could be steering towards issue trackers, wikis, knowledge repos, README.md files, etc. * Realize that many people aren't natural writers, and accommodate them. * Hire for writing ability. Find a balance and pair writers with talkers.