The cost of insourcing a SaaS type product is that, when it's broken, you have typically 1 person or small team; and that 1 person is typically responsible for

The cost of insourcing a SaaS type product is that, when it's broken, you have typically 1 person or small team; and that 1 person is typically responsible for other SaaS apps that may fail at the same time. Setup time may be similar; but if something goes wrong, the cost is a loss of whatever other project that person is working on to fix it (+ the mental overhead of preparing to handle fixes)