Yep and I'm saying the reason DO isn't able to call you up to see why your card expired and to get you updated is because you're not paying enough to expect tha

Yep and I'm saying the reason DO isn't able to call you up to see why your card expired and to get you updated is because you're not paying enough to expect that level of service from them. There simply isn't enough "profit" from a service that costs so little to allow for that many customer service reps.