Sure, but if this were a case where they offered just a generic form email with no real explanation, why wouldn't OP put it in the post? That would support the

Sure, but if this were a case where they offered just a generic form email with no real explanation, why wouldn't OP put it in the post? That would support the cause that this is Quora acting badly. Instead, there's just the vague reference to it, which suggest the actual communications are being left out for a reason.