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This is great feedback - thank you. We've tried giving parents the choice, and us doing the matching (if you want us to match just text 1650 398 4285 and we'll

This is great feedback - thank you. We've tried giving parents the choice, and us doing the matching (if you want us to match just text 1650 398 4285 and we'll get you set up!) IF we stick with parents' picking, I think finding a way to help the decision making process is really important and we can definitely do a better job of that. Thanks so much for nudging us on this. On the evaluation - we offer a 30-day no questions asked money-back guarantee. Do you think a 'free intro call' or similar would feel better?

pnathan 7y ago
> we offer a 30-day no questions asked money-back guarantee. So my perspective on that is "I'll forget", because the cancellation is something on my shoulders. I'd rather have a free intake/lightweight coach session, where we feel each other out, and move forward from there, where we get charged if we continue, or not charged if not. That's a model I've seen for talk counseling. I don't know what's the best for you as a company, though. Pricing is ticklish for consumer services, and I'm sure its even worse for health oriented services.
- tomsayer 7y ago
  This is helpful feedback. Thank you. We had the counter feedback off a free call making the service seem low value. Ideally we get the best of both worlds. Easier said than done of course!