Well then this is perhaps a big failure by the execs at GCP. It’s making the individual teams look good at the cost of unhappy customers. Sometimes I think Goo

Well then this is perhaps a big failure by the execs at GCP. It’s making the individual teams look good at the cost of unhappy customers. Sometimes I think Google has phenomenal engineers, they have this massive ad cash cow from search, YouTube etc. However when it comes to business units that need to handhold their customers and need human interaction, they are pretty terrible at it. Empathy is perhaps a skill that’s not important to them when they are hiring.