To be fair their support is probably getting hammered these days because of the Coronavirus. I was trying to reschedule my trip last week, and I alone consumed

To be fair their support is probably getting hammered these days because of the Coronavirus. I was trying to reschedule my trip last week, and I alone consumed several HOURS of support time (they had to call the airline several times, where there was a waiting time, and the hotel). Nevertheless, I was able to reschedule my non-refundable non-rescheduleable trip, and the support was great.