The benefits to the low level end users don't exceed the pain. The benefits accrue to the upper level managers. For the low level end users it is > more proce

The benefits to the low level end users don't exceed the pain. The benefits accrue to the upper level managers. For the low level end users it is > more process, more accountability, less autonomy It is complicated. It is foreign to the users. The question is how do you incentivize workers to adopt software that makes their live more difficult, but helps hold them more accountable and with less autonomy. They often make decisions that make their life easier but lose money for the company.