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The language here is worded in such a way that a non-technical person would believe that there's nothing T-Mobile could have done to prevent this from happening
by RKearney 7y ago
The language here is worded in such a way that a non-technical person would believe that there's nothing T-Mobile could have done to prevent this from happening. I was hoping to hear why employee email accounts contained customer addresses and phone numbers but it doesn't appear like they think that's a problem, nor do they mention it in the closing section on what they plan to do to prevent this in the future.
- ac29 7y agoI would imagine it is difficult to do customer service for a phone carrier without using phone numbers in internal emails. Customer addresses could just be something like "customer is reporting poor service at their home address: 123 Xyz Lane, etc". Presumably all orders placed electronically contain a phone number and address as part of the invoice, so that may be part of it as well.
- inferiorhuman 7y agoThat's what account numbers are for.
- rovr138 7y agoIf it’s a note on the account, there’s no need for the address. If it’s a message to amother team (engineering?) to check the antenna out, then why just send the general address? ‘Customer at XYZ Lane is reporting poor service’ No need to tie the user in there or their property number. The antenna will cover the area easily enough.