I didn't say without any automation. I'm saying that when these unreasonable cases come up, and people appeal, there often isn't even a human brought in at that

I didn't say without any automation. I'm saying that when these unreasonable cases come up, and people appeal, there often isn't even a human brought in at that stage (or at least, not one who's given enough bandwidth to legitimately investigate the situation). Example: https://news.ycombinator.com/item?id=19124324 https://news.ycombinator.com/item?id=19124324 Cases like this, and the OP, are common-sense to any human being. Google doesn't especially want them to be resolved in this nonsensical way, they just don't care enough to direct the necessary resources to make sure a human touch is applied to them.