4 ms·

I switched my friend to U-Verse one year ago from Comcast. The switch was... PAINFUL. After repeated service calls and guys climbing the poll outside, the pictu

I switched my friend to U-Verse one year ago from Comcast. The switch was... PAINFUL. After repeated service calls and guys climbing the poll outside, the picture and internet worked fairly well. Did it work with our state-of-the-art home theater I just installed? NOPE. When we adopted U-Verse AT&T didn't support 5.1 or 7.1 sound over HDMI. Only 2.0 sound would be available. I was sooo upset. I spent hours complaining to the tech support, they insisted it did support it. Higher level tech would reveal the cablebox is running a version of MS Windows that only supports 2.0 sound over HDMI. While all this is happening AT&T is running commercials all over the place advertising HD picture and digital surround sound. EDIT: months later a box software update was released to fix the problem. AT&T was almost completely silent during the issue, and acted like they did me a favor when it was fixed.

tptacek 16y ago
5.1 and HDMI works fine for me. What did you spend hours complaining about? It either supports what you want or it doesn't, right?
- headShrinker 16y ago
  I was making my costumer voice heard. There is no other recourse. It would be nice if it was that simple. Bool, if you will. But the fact was they were advertising something that didn't exist; like a phone company advertising '4G', doesn't exist. It's not right. These companies need to be called on their shit. People need to start getting upset. These companies walk all over us and are making billions. Meanwhile, we have the worst internet access and expensive of most all developed nations. Hong Kong is now serving 1Gb connections for $26 per month!!!
  - euroclydon 16y ago
    Hong Kong residents can also drive from one side of their country to the other in ten minutes! I demand that Big Transportation in the USA enable me to drive from NYC to LA in under twenty minutes!
    - headShrinker 16y ago
      I live in NYC, I can walk from on side to the other. I have the worst service I have ever had in any state! The public trans is pretty amazing though.
      - euroclydon 16y ago
        Okay, but what's the reason then? ISPs are sitting on their heels?
jedsmith 16y ago
> Higher level tech would reveal the cablebox is running a version of MS Windows that only supports 2.0 sound over HDMI. No equipment associated with U-verse runs Windows, aside from a PC connected to it.
- bosch 16y ago
  Actually, the whole U-verse system is running off of Microsoft Mediaroom 2.
- headShrinker 16y ago
  You can go to 'about' or 'status' and it will read out the firmware versions... something like 'Windows CE 3.5132'

tptacek 16y ago

5.1 and HDMI works fine for me. What did you spend hours complaining about? It either supports what you want or it doesn't, right?

headShrinker 16y ago
I was making my costumer voice heard. There is no other recourse. It would be nice if it was that simple. Bool, if you will. But the fact was they were advertising something that didn't exist; like a phone company advertising '4G', doesn't exist. It's not right. These companies need to be called on their shit. People need to start getting upset. These companies walk all over us and are making billions. Meanwhile, we have the worst internet access and expensive of most all developed nations. Hong Kong is now serving 1Gb connections for $26 per month!!!
- euroclydon 16y ago
  Hong Kong residents can also drive from one side of their country to the other in ten minutes! I demand that Big Transportation in the USA enable me to drive from NYC to LA in under twenty minutes!
  - headShrinker 16y ago
    I live in NYC, I can walk from on side to the other. I have the worst service I have ever had in any state! The public trans is pretty amazing though.
    - euroclydon 16y ago
      Okay, but what's the reason then? ISPs are sitting on their heels?

jedsmith 16y ago

> Higher level tech would reveal the cablebox is running a version of MS Windows that only supports 2.0 sound over HDMI. No equipment associated with U-verse runs Windows, aside from a PC connected to it.

bosch 16y ago
Actually, the whole U-verse system is running off of Microsoft Mediaroom 2.
headShrinker 16y ago
You can go to 'about' or 'status' and it will read out the firmware versions... something like 'Windows CE 3.5132'