3 ms·
> We are providing an SLA - a legal agreement of availability and support. Do I still have to pay the bill first, fill out forms, get account managers involved
by notyourday 7y ago
> We are providing an SLA - a legal agreement of availability and support.
Do I still have to pay the bill first, fill out forms, get account managers involved, at some point receive a partial credit, and repeat this until the delta between what I was expected as the SLA credit and what I got as the SLA credit is less than the cost of the time to fight for another cycle?