You raise a very good point here -- personal users are more likely to be price-sensitive but corporate users are more likely to be grief-sensitive (as in they d

You raise a very good point here -- personal users are more likely to be price-sensitive but corporate users are more likely to be grief-sensitive (as in they don't want to deal with problems, they're willing to throw money at problems to make them go away to a certain extent). It's up to service providers to market themselves effectively to the 'right' audience if they want aligned customers.