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Big companies and organisations often have tightly controlled fixed budgets, and in my experience it's hard to get variable-rate services approved. In fact, eve
by wvh 7y ago
Big companies and organisations often have tightly controlled fixed budgets, and in my experience it's hard to get variable-rate services approved. In fact, even for a personal-use account, I'd rather have a fixed amount than risk that someone abuses my account and I end up with an astronomical bill that precludes food for the rest of the month.
Personally, I like services that cap you to a "degraded" service level once you go over your limit, say you get 20TB at full speed, but after that you're either throttled to 10Mbit for the rest of the month or you pay extra to have the rate limit lifted.
While I agree with some of the mutual benefits of per-use pricing, as a customer I would like some control to set usage restrictions at the upper limit of what I am willing to pay, specifically for services where I don't have much control over the actual usage.
- mrobins 7y agoMost bucket-based APIs I’ve used allow you to go beyond your tier and you’re either automatically bumped up to the next expensive tier or charged overage rates (i.e. SendGrid). If you use less than you commit to they keep the extra but go over and it’s automatically usage based. Either way bucket pricing is designed to work out better for the provider than the customer almost every time.
- philsnow 7y agoYou raise a very good point here -- personal users are more likely to be price-sensitive but corporate users are more likely to be grief-sensitive (as in they don't want to deal with problems, they're willing to throw money at problems to make them go away to a certain extent). It's up to service providers to market themselves effectively to the 'right' audience if they want aligned customers.