It didn't say it's no big deal, you're extrapolating and exaggerating my words because your argument is weak. My point was that failure is inevitable in any co

It didn't say it's no big deal, you're extrapolating and exaggerating my words because your argument is weak. My point was that failure is inevitable in any complex system, and I was responding to the parents point that he immediately pointed the finger at management in an accusatory way, and I was saying that's not constructive. Also your point "They expect to be paid" is actually implicitly "I expect management do do their best to pay me" - there could be a failure in the payroll system, there could be a failure in the banks, there could be many reasons outside managements control that means I'm not getting paid. I can say "why don't you have redundant payroll systems" (which is a stupid waste of resources given the cost/benefit/low failure rate) But my point is again - complex systems have failures - and SOMETIMES, JUST SOMETIMES, YOU CAN CUT THEM SOME SLACK.