If it's done wrong it can definitely be a loss centre though, as in 'lose the whole company'. And arguably you see little innovation once you've outsourced it.

If it's done wrong it can definitely be a loss centre though, as in 'lose the whole company'. And arguably you see little innovation once you've outsourced it. This pleases accountants, as innovation scares them, and consistent billing fulfills them. However, when technology is called upon to interface between the deeply technical (operations analysis for solving efficient container shipping and fleet Management), the thousands of people and manual handling and data entry operations per day, in just about every country and climate possible, then your IT operations are non-standard.