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I don't understand what you gain by asking people questions about how they think usability has improved. Users are notoriously bad at actually knowing what they
by p1necone 7y ago
I don't understand what you gain by asking people questions about how they think usability has improved. Users are notoriously bad at actually knowing what they want. If I were testing this sort of thing I'd give them tasks to do and watch what they do, when they look frustrated etc.
- JonathonW 7y agoThere was a lot of real-world usability research that went into the Office 2007 ribbon-- both qualitative and quantitative. Jensen Harris went into some of this in his blog; see, for example, https://docs.microsoft.com/en-us/archive/blogs/jensenh/more-than-just-the-two-way-mirror https://docs.microsoft.com/en-us/archive/blogs/jensenh/more-... . More here: https://docs.microsoft.com/en-us/archive/blogs/jensenh/table-of-contents https://docs.microsoft.com/en-us/archive/blogs/jensenh/table...