I agree it's inconclusive as to whether the whole thing was to increase sales in the short term. But keeping it a secret from your own staff is highly suspect.

I agree it's inconclusive as to whether the whole thing was to increase sales in the short term. But keeping it a secret from your own staff is highly suspect. Like I said, they had their own support staff regularly telling their best customers (some of whom paid extra for Applecare) that they were basically imagining things. All allegedly because people are too dense to understand the concept that rechargeable batteries degrade over time? I learned this fact some 30 years ago as a child playing with toys. So, maybe it wasn't to increase sales in the short term but it certainly was done to protect Apple's brand. Which, in turn increases the company value.