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Yeah, as long as it doesn't happen often. I'm technically always on call but we haven't had an on call incident in close to a year. Basically I keep a phone a
by bcrosby95 7y ago
Yeah, as long as it doesn't happen often. I'm technically always on call but we haven't had an on call incident in close to a year.
Basically I keep a phone and laptop on me at all times.
This is in comparison to a friend that works somewhere that always has daily on call incidents that are not actually problems 95% of the time. That would piss me off even if I weren't always on call.
- tialaramex 7y agoIt's not my job to decide what counts as a "problem", but if the boss wants me to handle the CTO drunkenly leaving her phone in a taxi as an "emergency" to react to at 0200 then as described above I want the resources to handle that in advance when I predict it'll obviously keep happening. If my boss doesn't want to divert people or money on preventing such bullshit problems, then I don't want to get woken when they happen. At huge scale there just will be incidents every day, if you're SRE for Google then every day is a bunch of problems - but at that scale those are routine incidents and you can afford the follow-the-sun team (actually I think Google SRE found it was better not to have true follow-the-sun but just two groups) to handle them, leaving only still rare "San Francisco just fell into the Bay" level incidents to actually wake people up.