tl;dr The article is a book review/author interview. The author of the book has a grievance. Rich people can pay to avoid waiting, inconvenience, and hassle.

tl;dr The article is a book review/author interview. The author of the book has a grievance. Rich people can pay to avoid waiting, inconvenience, and hassle. It isn't fair. the author also expresses the opinion this leads to much resentment in the have nots.