I'm very sorry to hear about your partner's cancer, and I can't imagine what you've been through. That being said I think you're making a huge unfounded leap i

I'm very sorry to hear about your partner's cancer, and I can't imagine what you've been through. That being said I think you're making a huge unfounded leap in interpreting their responses. What you're describing sounds like me on a customer support call when presented with evidence that my diagnosis of a software issue was wrong. My mind races, goes back to first principles (small words), I sit up and dial up my professionalism. I also can't help but wonder as to the reliability of the customer. I'm the expert in my software! Who's more likely to be wrong? It's a tough situation in software, I literally cannot imagine what it's like when someone's life is on the line. Best wishes, and I hope you get the best medical care possible.