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The entitlement here in the comments is astounding. I would bet that if you had two competing services, with 1) being expensive but providing you with individu
by Jommi 7y ago
The entitlement here in the comments is astounding.
I would bet that if you had two competing services, with 1) being expensive but providing you with individual support, while 2)
Being cheaper and giving you automatic responses, 99% would go for the 2) option.
People are not willing to pay for the level of customer support that they assume.
- ddingus 7y agoSure they are, but those expectations need to be set early on too. Plenty of people will pay for value added. The whole trick is to actually add that value and ask money for it. The ones that buy in will use the support and appreciate its role in their success.