You know what makes support stand out, in a positive way? Actually reading my question. Giving me a competent answer that doesn't include telling me to try th

You know what makes support stand out, in a positive way? Actually reading my question. Giving me a competent answer that doesn't include telling me to try thing that I've already tried, and which I've also documented in my original email/support ticket (see my first point). If I hit a bug in the system, acknowledge that it's a bug, and tell me something about its state (has it been triaged yet?). If possible, point me to it in a public bug tracker.