This is the problem with startup companies, they think too much about product and too little on communications. This is very poor communication, sending an out

This is the problem with startup companies, they think too much about product and too little on communications. This is very poor communication, sending an outage mail after hours it had occurred, with no ETA for the fix , and absolutely no details on what has happened i.e a hack , or a DDOS, or an infra outage etc.