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The issue is that they kept this all a big secret. A decision which indisputably goes against their customers best interest and (perhaps coincidentally) enhance

by mthoms 7y ago

The issue is that they kept this all a big secret. A decision which indisputably goes against their customers best interest and (perhaps coincidentally) enhances their bottom line. I'm otherwise a huge Apple fan, but people defending this completely baffles me. Especially since Apple themselves have admitted it was a mistake to not inform the customer (a key fact that you conveniently left out of your rant). It's amazing that defenders changed their response from "Apple would never slow their phones, you're unhinged!" to "Apple did it in your best interest! You don't understand technology!" without skipping a beat. Just. Stop. Batteries degrade over time. It's an inherit limit of the technology. That's fine. Let me decide what to do about it.

deleted 7y ago
[deleted]
powowowow 7y ago
I understand that you claim that it enhanced their bottom line, but that makes no sense. I (and many others) will _immediately replace_ a phone that routinely turns itself off under load. I will limp along, for quite a while, with a phone that is a bit slow. Every piece of evidence supports the notion that it was a well-intentioned decision that turned out to be not ideal. And yet all you unhinged haters are _STILL COMPLAINING_ two years after Apple apologized for the decision, explained it, built features to expose the battery health, cut battery replacement costs down to zero-margin levels, and have now agreed to pay a settlement on top of that. To quote you: "Just. Stop."
- mthoms 7y ago
  I see you deleted your first highly abusive comment and re-wrote it to be (only slightly) less so. I hope you see the irony in doing that while at the same time calling out other people for being "unhinged". Remember to breathe.
  - deleted 7y ago
    [deleted]
- oarsinsync 7y ago
  > Apple apologized for the decision That's an informal admission of guilt > explained it, built features to expose the battery health, cut battery replacement costs down to zero-margin levels That's steps to attempt to regain customer trust, having broken it with the previous decision > have now agreed to pay a settlement on top of that That's a penalty for the informal admission of guilt A wrong was committed, and steps have been taken to try and right that wrong. In the interim, a number of people saw their phone experience degrade, and didn't know it was down to their battery health. A number of those people bought new iPhones, in some cases at 10x the price of a replacement battery. In some of those cases, those customers, had they known about the issue, would have purchased a new battery instead of a new phone. I wasn't personally one of those people, as Apple hasn't released a phone that fits my needs since the iPhone SE. My family members are definitely those people, having purchased iPhone 7s when their 6/6s performance degraded, unbeknown to them that it was due to battery health, and could have been resolved with a replacement battery instead of a replacement phone. This is a company that screwed up, and is now attempting to regain customer trust. This isn't a 'hater' situation. This shouldn't be a 'fanboy' situation. Trust is difficult to rebuild after it has been broken. This is normal human behaviour.
  - powowowow 7y ago
    An apology doesn't mean you took an action with bad intent; it indicates you recognize that some people were unhappy with the results of your action and that you care about those people.

by mthoms 7y ago

deleted 7y ago

[deleted]

powowowow 7y ago

I understand that you claim that it enhanced their bottom line, but that makes no sense. I (and many others) will _immediately replace_ a phone that routinely turns itself off under load. I will limp along, for quite a while, with a phone that is a bit slow. Every piece of evidence supports the notion that it was a well-intentioned decision that turned out to be not ideal. And yet all you unhinged haters are _STILL COMPLAINING_ two years after Apple apologized for the decision, explained it, built features to expose the battery health, cut battery replacement costs down to zero-margin levels, and have now agreed to pay a settlement on top of that. To quote you: "Just. Stop."

mthoms 7y ago
I see you deleted your first highly abusive comment and re-wrote it to be (only slightly) less so. I hope you see the irony in doing that while at the same time calling out other people for being "unhinged". Remember to breathe.
- deleted 7y ago
  [deleted]
oarsinsync 7y ago
> Apple apologized for the decision That's an informal admission of guilt > explained it, built features to expose the battery health, cut battery replacement costs down to zero-margin levels That's steps to attempt to regain customer trust, having broken it with the previous decision > have now agreed to pay a settlement on top of that That's a penalty for the informal admission of guilt A wrong was committed, and steps have been taken to try and right that wrong. In the interim, a number of people saw their phone experience degrade, and didn't know it was down to their battery health. A number of those people bought new iPhones, in some cases at 10x the price of a replacement battery. In some of those cases, those customers, had they known about the issue, would have purchased a new battery instead of a new phone. I wasn't personally one of those people, as Apple hasn't released a phone that fits my needs since the iPhone SE. My family members are definitely those people, having purchased iPhone 7s when their 6/6s performance degraded, unbeknown to them that it was due to battery health, and could have been resolved with a replacement battery instead of a replacement phone. This is a company that screwed up, and is now attempting to regain customer trust. This isn't a 'hater' situation. This shouldn't be a 'fanboy' situation. Trust is difficult to rebuild after it has been broken. This is normal human behaviour.
- powowowow 7y ago
  An apology doesn't mean you took an action with bad intent; it indicates you recognize that some people were unhappy with the results of your action and that you care about those people.