Yes, respond on the channel received. I do a fair amount over SMS of all things. It is potent. They can quickly send the trouble, media, etc... I will just

Yes, respond on the channel received. I do a fair amount over SMS of all things. It is potent. They can quickly send the trouble, media, etc... I will just open a ticket for them at some point to capture things for later, but a quick response almost always works well.