I pretty much hate these. When I do support, I treat my users as a peer to the highest degree possible. They are on my team, and I am on theirs and this is ho

I pretty much hate these. When I do support, I treat my users as a peer to the highest degree possible. They are on my team, and I am on theirs and this is how we feed the kids. Or build for our futures... whatever. I do find some need the handling described here. And they get it. No worries. Most do not. They want help first and foremost. I make sure they get it asap. But this stuff as a first response? No way. I much prefer to respond in a way that shows I understand what they are telling me, and either give them options to resolve, or start asking questions so that I can do that. And when I do not know, I say that, asking for their help getting after fixing whatever has happened to them.