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They didn’t tell retail. They also didn’t tell customers why their phones were slow. Customers called/came in complaining of slow phones, and often times assum
by dirkdigles 7y ago
They didn’t tell retail. They also didn’t tell customers why their phones were slow. Customers called/came in complaining of slow phones, and often times assumed it was because their phone was “old.” Many new iPhones were likely sold as the result, as retail/customer service couldn’t give an explanation for slowness.
Malicious or not, they profited, likely heavily, from the lack of communication/transparency.
- gowld 7y agoIf Apple used materials that degraded after a few years, like most consumer appliances, phones would fail due to "old age". Is a phone battery different? If Apple let the phones crash, as old electronics often do, and told people their phones were "old", would that be better?
- strbean 7y ago> If Apple let the phones crash, as old electronics often do citation please?
- manfredo 7y ago> Malicious or not, they profited, likely heavily, from the lack of communication/transparency. How so? If Apple didn't mitigate lower battery voltage than customers' phones would have been unusable. A customer with a phone crashing so often it's unusable is more likely to replace it than one that is slowed down. How does extending the usable life of the phone result in more sales?
- strbean 7y agoConsumers could have replaced the battery, a practice that has been universal in consumer electronics for, well, the entire history of battery-powered consumer electronics. If consumers were aware that their phones were actually suffering from degraded performance due to a design failure by Apple, instead of being gaslighted into believing that their phones simply seemed slower because they were older, they might have switched away from Apple. All of this chicanery is really about getting consumers comfortable with the idea of disposable gadgets that must be replaced every year. When you expose the fact that a LIPO powered phone is probably going to need a new battery after 1-2 years, consumers start to wonder why they are charged an exorbitant fee to replace the battery in the first place.
- manfredo 7y agoCan you show me where Apple denied that battery age affected the iPhone's performance? I see this allegation repeatedly in this thread, but so far it goes unsubstantiated.
- hu3 7y agoPardon my language but... It's in the fucking article! > Apple attributed the problems mainly to temperature changes, high usage and other issues, and said its engineers worked quickly and successfully to address them. Analysts sometimes refer to the slowing of iPhones as "throttling."
- manfredo 7y agoNot only does your quote not say what was alleged (that Apple denied that battery usage was a factor in slowdown), it actually says that Apple placed high usage as one of the factors.
- hu3 7y agoAccording to Apple the slowing of the phones were mainly due to: * Temperature changes * High usage * Other issues How are customers supposed to decipher that the problem is the battery from that statement? This is straight up denying the actual problem. Not to mention that when I took my old 6s to the store to see what was the slowing down about they told me it was perfectly fine and was running at the same speed as new.
- manfredo 7y agoHow is it "straight up denying the actual problem" when high usage is listed as one of the points? You use your phone a lot, the battery life degrades, and your CPU is throttled because the battery cannot produce sufficient charge to run it at the highest clock rate. I don't deny your individual experiences at the Apple store, but the claim that Apple denied that battery life can cause phones to slow down remains unsubstantiated.