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The plan is to create a place for customer support heroes to share and learn from each other.
by sivaram636 7y ago
The plan is to create a place for customer support heroes to share and learn from each other.
- geocrasher 7y agoI am sorry to say this, but this is the opposite of what you have accomplished. You've just given lazy support reps templates so that they don't have to think, they can just copy/paste. I've been doing support for 20+ years in various roles, and I have seen what happens when people have templates: They stop thinking for themselves. It's not good. I wish you the best all the same.
- LandR 7y ago> customer support heroes What an utterly meaningless phrase.
- deleted 7y ago[deleted]