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The BBB's NAD program didn't conduct these tests this because of ordinary people questioning the claims, it's doing it because another business demanded it (and
by ilamont 7y ago
The BBB's NAD program didn't conduct these tests this because of ordinary people questioning the claims, it's doing it because another business demanded it (and paid for it).
When it comes to dealing with consumer complaints, the BBB's goal is to make its members look good and keep them out of civil lawsuits, regulatory investigations, and media reports. They want to minimize damage to paying members, and will do things like removing bad reviews from its websites (this personally happened to me).
If you have some time check out the CNN report into the BBB (especially "These companies got A+ ratings?"): https://money.cnn.com/news/companies/bbb-ratings/ https://money.cnn.com/news/companies/bbb-ratings/
- Shivetya 7y agoHey I am all for the industry voluntarily policing itself. Reading further into the article reveals that is action is warranted but not followed up on that NAD will refer the issue to the FTC who has the force of law behind it if they find in agreement with the assessment.
- prostoalex 7y agoConsumer Reports also ended up with "avoid" rating for Molekule. Most of their reviews are behind the paywall, but they did publish a blog post and gave the company a platform to object https://www.consumerreports.org/air-purifiers/molekule-air-purifier-review/ https://www.consumerreports.org/air-purifiers/molekule-air-p... They still ended up including Molekule in their list of 3 worst https://www.consumerreports.org/air-purifiers/best-air-purifiers-of-the-year/ https://www.consumerreports.org/air-purifiers/best-air-purif...