It seems like there is some blame with the ombudsman who will only take complaints for people who have already gone through a non-functional complaints process.

It seems like there is some blame with the ombudsman who will only take complaints for people who have already gone through a non-functional complaints process. The idea of an ombudsman is to have a human point of contact when the machine of bureaucracy has become wholly unreasonable. Adding bureaucratic barriers in front of the ombudsman kind of defeats their purpose.