> I am involved with an organization that is slowly growing, is about to lose key personnel, and is looking to prepare. Let's be honest here. There's nothing y

> I am involved with an organization that is slowly growing, is about to lose key personnel, and is looking to prepare. Let's be honest here. There's nothing you can do to prepare for the loss of these people. You are coming at the problem too late. It's a cultural problem, not a procedural problem. To fix the problem going forward, you need to establish new cultural norms. Force new employees to document what they find as they learn the codebase and the "processbase". Establish a new norm that a thing must be documented appropriately at each stage before it can progress to the next. There has to be real pain incurred (schedules missed) before this will really start to work. Management needs to have the will.