"How I use a software is not an indication of how I want to use a software." Sure it is. It's not a perfect indicator all the time, but can definitely pinpoint

"How I use a software is not an indication of how I want to use a software." Sure it is. It's not a perfect indicator all the time, but can definitely pinpoint a common workaround users perform due to a lacking or unfriendly interface. It's just a helpful data point though, not a silver bullet. I'm with you on the trust issues though when 90% of software companies abuse our data. Just another reason why we can't have nice things.