I wrote about related subjects here: https://zwischenzugs.com/2017/04/04/things-i-learned-managing-site-reliability-for-some-of-the-worlds-busiest-gambling-sit

I wrote about related subjects here: https://zwischenzugs.com/2017/04/04/things-i-learned-managing-site-reliability-for-some-of-the-worlds-busiest-gambling-sites/ https://zwischenzugs.com/2017/04/04/things-i-learned-managin... Specifically here, the importance of: - allocating budget to the maintenance of knowledge - rotating the responsibility for maintenance around the group - co-locating the knowledge store with the day-to-day tooling, even if that doesn't conform to document management ideals