I don't disagree with the overall point, but I'm not sure a non-developer would have a need to understand the specifics of how a task is automated. In theory, t

I don't disagree with the overall point, but I'm not sure a non-developer would have a need to understand the specifics of how a task is automated. In theory, the automation is built off a defined process already which should be readily available to non-developers already. In practice... Well, the initial question was about good practices so perhaps we shouldn't lift the lid on bitter experience.