I think one thing you have to do first is decide what’s really institutional knowledge and what’s really a make-work project designed to appease the people who

I think one thing you have to do first is decide what’s really institutional knowledge and what’s really a make-work project designed to appease the people who still get a kick out of playing solitaire. Documenting how to make a Saturn V rocket engine is institutional knowledge, documenting endless workflows that will be stale before you’re finished are not.