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Customers should not have to surrender their information to be accounted for by the business they pay. Giving a business your data is an act of charity. It sho

Customers should not have to surrender their information to be accounted for by the business they pay. Giving a business your data is an act of charity. It should never be an expectation. Yes, it costs more to collect the data manually. It usually costs more to behave ethically when you aren't legally required to.

dehrmann 7y ago
I get where you're coming from, and this is a problem, but this isn't a practical or pragmatic stance. Typical web/app tracking is orders of magnitude cheaper than research. > Yes, it costs more to collect the data manually. Not just that, but you also get data biased to people willing to spend two hours answering questions for a $25 Amazon gift card.
- CivBase 7y ago
  > Not just that, but you also get data biased to people willing to spend two hours answering questions for a $25 Amazon gift card. Sure, but the whole point of this article was that the telemetry data is also biased. There is no magic bullet. Your options are to get biased data the cheap way or the ethical way. Either way, the data is biased and you have to consider that when making decisions.
- neiman 7y ago
  > Typical web/app tracking is orders of magnitude cheaper than research. It doesn't just ethics, and I think it should be "first, do no harm", as in, first, be ethical. Btw, opt-in metrics are ethical and cheap afaik. As for biased? all metrics are biased...
pmontra 7y ago
> Giving a business your data is an act of charity. It should never be an expectation. Alternatively the business could pay us to do that but obviously they resist the idea.
matz1 7y ago
Its not charity, I allow them to collect my data so that they can use it to improve the service.
- CivBase 7y ago
  Then you are being charitable.
  - matz1 7y ago
    No since I'm not giving my data for free. I expect service improvement as a return.
    - CivBase 7y ago
      You're already paying for the service. The service improves because the business providing it has to stay competitive to keep getting payed. A business is not obligated to improve a service just because you donated your telemetry data.
      - matz1 7y ago
        Yes and in addition I also pay with my data. I didn't simply donate my data. I expect the company to use my data and my money to improve the service. Even with money, the company is not obligated to improve service just because you pay. If they stop improving, I'll stop paying them as well as stop giving them my data.

dehrmann 7y ago

I get where you're coming from, and this is a problem, but this isn't a practical or pragmatic stance. Typical web/app tracking is orders of magnitude cheaper than research. > Yes, it costs more to collect the data manually. Not just that, but you also get data biased to people willing to spend two hours answering questions for a $25 Amazon gift card.

CivBase 7y ago
> Not just that, but you also get data biased to people willing to spend two hours answering questions for a $25 Amazon gift card. Sure, but the whole point of this article was that the telemetry data is also biased. There is no magic bullet. Your options are to get biased data the cheap way or the ethical way. Either way, the data is biased and you have to consider that when making decisions.
neiman 7y ago
> Typical web/app tracking is orders of magnitude cheaper than research. It doesn't just ethics, and I think it should be "first, do no harm", as in, first, be ethical. Btw, opt-in metrics are ethical and cheap afaik. As for biased? all metrics are biased...

pmontra 7y ago

> Giving a business your data is an act of charity. It should never be an expectation. Alternatively the business could pay us to do that but obviously they resist the idea.

matz1 7y ago

Its not charity, I allow them to collect my data so that they can use it to improve the service.

CivBase 7y ago
Then you are being charitable.
- matz1 7y ago
  No since I'm not giving my data for free. I expect service improvement as a return.
  - CivBase 7y ago
    You're already paying for the service. The service improves because the business providing it has to stay competitive to keep getting payed. A business is not obligated to improve a service just because you donated your telemetry data.
    - matz1 7y ago
      Yes and in addition I also pay with my data. I didn't simply donate my data. I expect the company to use my data and my money to improve the service. Even with money, the company is not obligated to improve service just because you pay. If they stop improving, I'll stop paying them as well as stop giving them my data.