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We record screencast videos demonstrating how to do a process. New people can watch those videos to learn how to do it. If we find a better way to do something
by hayksaakian 7y ago
We record screencast videos demonstrating how to do a process. New people can watch those videos to learn how to do it.
If we find a better way to do something then we make a new video.
There's a team member who transcribes videos into google docs for people who like to read and search in google drive.
It's pretty simple and it works wonders for an international team.
- juanuys 7y agoI second videos. In fact, I'm trying to think of a way to make animations showing the interaction between microservices without hiring and animator. I'm leaning towards mashing our integration tests with something like Three.js.
- nmstoker 7y agoYes, screencasts are good, and IMHO people who struggle with instructions seem much better at re-watching the difficult part until they are able to do it than they are keen to re-read a section until they get it right. However it is often essential to have an alternative form (eg transcription or at least summary of steps) simply because of discoverability - even with brief screencasts it can be awkward finding the content otherwise. I see a lot of responses here automatically assuming that capturing institutional knowledge is about code, but there's so much more of business processes than code that needs to be captured, even in a tech rich environment.