It’s fairly ingrained. NCRs market share especially among chain QSRs and FSRs is fairly dominant if they were founded 15+ years ago. Easy to configure but hard

It’s fairly ingrained. NCRs market share especially among chain QSRs and FSRs is fairly dominant if they were founded 15+ years ago. Easy to configure but hard to do complicated things (No well supported places to integrate, requires a partnership which NCR doesn’t give easily). They fell behind in implementation speed compared to other vendors and were slow to market with effective online ordering integrations and chip card acceptance. In some ways they are a victim of their own success. Small business owners in a tight margin industry aren’t ones to upgrade hardware and software when what they have works. Further the state and configuration is complex and maintained in multiple locations making upgrades challenging for those not using systems. When I was using it they’d done a big overall switch from version 6.7 which was a release that wouldn’t die 7.0 but there were ongoing issues with the new version that held us back from upgrading for a long time (thinking promo rounding rules and inventory calculations downstream). The upgrade hesitancy makes it hard to get the needed integrations. Now NBO (formerly MenuLink) is hot garbage. And don’t even get me started on Configuration Center (CFC) or Command Center... Trying to get hundreds of franchises to agree in an interface change is a special circle of hell. The only thing wise is converting to a new POS system. I administered and did integrations for a large chain (1000+ stores from 2013 to 2016).