I found out about the Kano method about a year ago and have been using it professionally since (when appropriate). It's a great way of discovering customer att

I found out about the Kano method about a year ago and have been using it professionally since (when appropriate). It's a great way of discovering customer attitudes towards product features. Forgive the plug, but I liked Kano so much that I wrote a free tool to create, conduct and analyze Kano surveys at https://kanochart.com https://kanochart.com