My company, frame.ai, uses a lightweight version of this pattern and have gotten a lot of value! One of our products helps teams ensure response times on share

My company, frame.ai, uses a lightweight version of this pattern and have gotten a lot of value! One of our products helps teams ensure response times on shared Slack channels. On some teams, the duty schedule of who should respond in these channels evolves in complicated ways - for example, complex business hours and holidays, account managers with backup reps, and so on. Rather than attempt a one size fits all interface, we expose configuration via an Airtable base that we prepare. Airtable makes it much more convenient to enforce structure and give a nice interface to the configuration - plus an API. Highly recommended. We have been pretty surprised at the variety of processes folks have implemented there, and it's easy for our support team to help them. Airtable did a write-up about the pattern here: https://blog.airtable.com/api-content-series-frameai-conversation-analysis/ https://blog.airtable.com/api-content-series-frameai-convers... Excited to see the OP, which takes the concept much farther!