I would absolutely pay for this as a service. I just ran into an issue with AWS where there was a problem with my account, I was unable to send email from a spe

I would absolutely pay for this as a service. I just ran into an issue with AWS where there was a problem with my account, I was unable to send email from a specific IP in a pool of IP's bound to an ec2 instance. The machine / IP combination has been working for years and then one day it just stopped. No emails from ec2-abuse, nothing in my support dashboard. After troubleshooting for a while I bit the bullet and ordered business support. After cycling through three support agents over 48 hours Amazon said that they were filtering the IP because of spam complaints but neither the Abuse department nor my support liaison was able to see the block - it has been applied at the network level and the network team did not communicate the changes to the other departments. I told them that I would not be paying for a support plan (over $1000) to resolve a problem that I did not have any notifications or alerts or any way to troubleshoot for myself. It required talking to two manager and almost a month before they finally agreed that the billing should be refunded. After lots of support tickets, emails, and phone calls I got the money back - but man... An ombudsman would have been amazing.