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Part of the issue is that restaurants don't always sign up for Grubhub. When you place an order with a food delivery service, there may not be a special infrast
by danShumway 7y ago
Part of the issue is that restaurants don't always sign up for Grubhub. When you place an order with a food delivery service, there may not be a special infrastructure or agreement set up -- the food delivery service may just call the restaurant and pretend to be a customer[0]. People assume that there's a strong relationship here, like selling a product in Walmart. Very often, there's not.
I'm not in the food service industry, maybe it's just expected that you monitor all of these things and manually request your restaurant to be removed every time a new one launches. But it's not crazy to me that someone could get fed up and say, "no, I don't need to pay attention to every VC backed startup that scrapes my website and starts advertising with my menu on top of my own business on Google. I just want to let customers know that a direct relationship with me is cheaper than a relationship with a middleperson."
Is offering a discount to someone having a go at them? If I was ordering through Grubhub, and I could save even just $5 by ordering directly, I'd want to know the option existed. I might not take advantage of it if it was a tiny amount of money. But I'd like to be informed; choices are nice.
[0]: https://chicago.cbslocal.com/2020/01/13/park-ridge-restaurant-complains-that-grubhub-is-selling-its-food-for-delivery-without-permission/ https://chicago.cbslocal.com/2020/01/13/park-ridge-restauran...
- chrisseaton 7y ago> Is offering a discount to someone having a go at them? No it's the 'hey' and slightly accusatory sounding 'we know you have a working phone.'
- throwaway71719 7y agoHow does the delivery service get the restaurant to foot its 30% of the bill in that case? Do they call the order in as a regular customer and then show up and identify as GrubHub, at that point the food has already been made and they hold the order hostage? If so then that is beyond shady.