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what I want is a simplish way to text a restaurant my main basic wants, have them call me back via voice to confirm and make any adjustments, then I go pick it
by lowercased 7y ago
what I want is a simplish way to text a restaurant my main basic wants, have them call me back via voice to confirm and make any adjustments, then I go pick it up. or... maybe delivery (I don't live in an area where delivery is huge but maybe that a gotta-have in some places).
I don't like calling because I'm always put on hold - call me back within 2-3 minutes, when you're actually calling me, vs me interrupting you. confirm the basics of what I texted you, but if you have a special going, or i ordered a 'wrong' size, etc. fix it. confirm price. send back via text.
you can 'own' the relationship then, without a middleman. you can confirm via voice, do your upsells, warn me of any delays, etc.
- buckminster 7y agoI don't understand why takeaways very rarely publish an email address. If they can receive orders from Uber (or whoever) they can receive an email.
- Jommi 7y agoWhat are you on about? It's a completely different experience. Do you want me to open it up how integrated uber eats is with the restaurant?
- grayed-down 7y agoAbsolutely agree! I even do this with a local Chinese restaurant. We email them our order and they'll call back if there's a question. They only called back once on a pretty big order.
- lowercased 7y agoFWIW, I text in an order to our local burger place now and then, as I'm a regular, they know me, and I get the same thing every time. Normally it's something like "regular - I'll be in in 15 min". If there's a problem, they text back with "no" or "wait" or "30 min" or whatever... "Food ordering" outside of "food delivery" should be a separate category. "Food ordering" businesses, imo, likely have a wider audience.