> A bunch of people couldn't get to us, but that wasn't really our fault (or was it?). At the end of the day the users didn't care if it was our fault or their

> A bunch of people couldn't get to us, but that wasn't really our fault (or was it?). At the end of the day the users didn't care if it was our fault or their ISP, so we counted that against ourselves. So... what did you do about that?