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In cancelling my deceased brother's AT&T landline, I had to call the "customer retention" line. Twice, 30+ minute wait in the queue. When I got through, the C
by tickerticker 7y ago
In cancelling my deceased brother's AT&T landline, I had to call the "customer retention" line. Twice, 30+ minute wait in the queue. When I got through, the CSR had MANY suggestions about why the line was still necessary. I had to decline each one rather than have a fit saying CLOSE THE ACCOUNT. Abuse of power.