Subscription services are "strangely" like that. You call and choose the option to subscribe, someone picks up instantly. You choose the option to cancel, you g

Subscription services are "strangely" like that. You call and choose the option to subscribe, someone picks up instantly. You choose the option to cancel, you get a few rings before you get an automated message telling you their operators are busy. The same thing with chat. If you were trying to sign up for the NYTimes, I doubt the chat service would be busy. I sometimes choose the "sign up" option and ask the operator I want to cancel my subscription. 9 out of 10 times, they'll say we can't do that here and transfer you to the cancellation department where you have to wait. But 1 out of 10 times, the "sign up" operator takes your account info and cancels it for you. Of course it's all part of their shady customer retention practice. Hope their customers get frustrated and give up trying to cancel. Subscription services are like STDs. Better not to get it in the first place than trying to get rid of it later on.