> When you’ve got a loyal customer that’s already been through three copies of your product, it might be time to give them a free upgrade. Some reason that lin

> When you’ve got a loyal customer that’s already been through three copies of your product, it might be time to give them a free upgrade. Some reason that line of the article really annoyed me. If I wanted my Game Boy fixed, I want a fixed game-boy. Not another product. Not bashing Nintendo, much kudos to them. But if my GBC broke and was swapped out with a Switch, I would be annoyed.